Reviews Are Essential
Review solicitation and management can be the lifeblood of your business. Gone are the days when the business owner can ignore reviews whether they’re good or bad.
The reality is that today’s consumer expects that the business will respond quickly and effectively to their praise or complaints.
Whether the reviews are left on your Google My Business profile, Facebook page or Yelp profile, each and every review serves as a strong signal to both prospective customers and the search engines that your business is either proactive and responsive or reactive and slow-footed.
Let Go of Worry By Letting Us Handle It!
We’ve talked to business owners who endured sleepless nights listening for the ring of a new review only to be frustrated by their inability to change the situation that caused a negative review for their business.
Let go of the responsibility (and deeply personal feelings) of reviews! We will handle the good reviews and the bad reviews – only bringing the most important situations to your attention and having an empowering set of response guidelines for your front line employees to resolve all but the most serious issues.
Have A Plan To Solicit Reviews
Review solicitation and management can (and should) be easy! Reviews are one of the most important elements of your brand’s architecture but can also be one of the most elusive and frustrating.
That’s why you need an effective plan for review solicitation and management. We help with this goal by providing our review solicitation software. We selectively target your customers through their email address, gently follow up on our request for a review and then screen their sentiments before sending them to the review site of their choice.
This accomplishes the following things for the business owner: 1) He/she is actively soliciting reviews from verified customers from within their own database. 2) He/she is able to address negative reviews before they show up on the web. 3) Positive reviews are popping up across the digital ecosystem and strengthening the relevance of their brand.
Reviews are far too valuable to leave to chance! Let’s get together to devise and implement a proactive plan that treats reviews as well as your customers!